We, TEKNİK ALÜMİNYUM which serves as an aluminum sheet producer since 1960, together with all of our employees hereby undertake;
To provide communication opportunities through which our customers are able to deliver their expectations, complaints, suggestions and satisfaction,
To be accessible to the all kind of notifications, to provide solutions to the notifications objectively with the principles of transparency, accessibility, privacy and reliability with customer-oriented approach, to control this information effectively,
To integrate continuous improvement and development philosophy at all our business processes with our professional employees and our perspective,
To find solutions by considering to the customer expectations, national legal requirements and standards,
To generate strong, accurate, net and continuous customer – supplier relation for the products and services provided to the customers.
COSTUMER COMPLAINTS RESPONSE POLICY
For providing the best service quality to the customer we continuously improve ourselves and in order to solve the complaints of the customers we make extra effort. In the customer complaints evaluation and response process;
We provide opportunity to our customers about delivering and following the status of their complaints with different ways of communication.
We implement compensation methods to ensure the customer satisfaction, evaluate their feedback and find solutions.
We stand behind of our goods and services which are produced or provided by us.
Our aim is to solve the customer complaints at the soonest possible time.
Not to lose the confidence of our customers to us, we try to understand our customer’s expectation better, satisfy their needs and protect their rights while offering solutions.
In parallel with our approach we are aware that we have responsibilities to our customers for each complaint.
COSTUMER FEEDBACKS GUIDE
Teknik Alüminyum, has set up “Customer Feedbacks Handling Process” for the evaluation of your feedbacks on any issue. This process is convenient to the requirements of ISO 10002 Customer Satisfaction Quality Management System Standard.
Our basic policy is to enhance our customer satisfaction and loyalty by meeting their changing expectations and needs with understanding of quality. Therefore, Teknik Alüminyum accepts the feedback of its customers as an opportunity for development and improvement of the processes. All your feedbacks about suggestions, requests, criticisms, complaints, thanks and other matters are all be recorded and evaluated in a transparent and objective manner.
- Request Type
- Company Name
- Declarant Person Name
- Declarant Person Phone Number
- Declarant Person e-mail address
- Request Subject
- Request Description
- Request Pictures
- Lot Number
- Lot Quantity